Lead UX Researcher
2022 - 2024
Assurance
- 管理UX研究团队，为9个不同的产品经理定义研究方法. 帮助他们定义问题并提供见解.
- 通过建立UX设计流程，领导公司保险代理方面的UX设计师.
- 培训产品团队的用户体验设计和用户体验研究.
- 参与每个季度的策划会议和产品功能的策划方向.
Technologies: Figma, FigJam, Presentations, Jira, Confluence, UX Sketching, User Journey Maps, Personas, User Research, Web Usability, User Interviews, UX Research, Sitemaps, User Flows, Usability Testing, Wireframing, UX Workshops, Usability Heuristics, Facilitation, Service Design, Service Blueprints, Design Thinking, Workshop Facilitation, Process Design, Qualitative Research, Interviews, Process Mapping, PowerPoint Design, Journey Mapping, UX Strategy, Software as a Service (SaaS), Design Leadership, Product Discovery, Product Design, Lean UX, SaaS, SaaS Design, User Experience (UX), User Testing, Complex Web Systems, Workshops, Business Intelligence (BI), Artificial Intelligence (AI), eCommerce, Mockups, Feature Analysis, Stakeholder Interviews, Low-fidelity Prototypes, UX Audits, Generative AI, User Personas
Vice President, Service Design
2021 - 2022
JPMorgan Chase
- 与公司投资银行团队的利益相关者联系，确定内部流程中的问题.
- 领导与高层利益相关者的会议，讨论内部流程的潜在战略变化.
- 与不同团队的UX设计师合作，定义研究并指导他们进行设计更新.
Technologies: Figma, Excel 365, Microsoft Word, Microsoft PowerPoint, UX Sketching, User Journey Maps, Personas, User Research, Web Usability, User Interviews, UX Research, Sitemaps, User Flows, Usability Testing, UX Workshops, Usability Heuristics, Facilitation, Service Design, Service Blueprints, Design Thinking, Workshop Facilitation, Process Design, Qualitative Research, Interviews, Process Mapping, PowerPoint Design, Journey Mapping, UX Strategy, Design Leadership, Product Discovery, SaaS, SaaS Design, User Testing, Complex Web Systems, Workshops, Business Intelligence (BI), Feature Analysis, Stakeholder Interviews, Low-fidelity Prototypes, UX Audits, User Personas
Lead UX Design Instructor
2018 - 2020
General Assembly
- 以大会教学大纲为指导，设计课程计划.
- 教授为期10周的兼职UX设计课程.
- 创建并领导了一个3小时的关于用户旅程映射的研讨会.
Technologies: Google Slides, Apple Keynote, Sketch, InVision, Figma, UX Sketching, User Journey Maps, Personas, User Research, Web Usability, User Interviews, UX Research, Sitemaps, User Flows, Usability Testing, Wireframing, UX Workshops, Usability Heuristics, Facilitation, Service Design, Design Thinking, Workshop Facilitation, Process Design, Qualitative Research, Interviews, Process Mapping, Journey Mapping, UX Strategy, Design Leadership, Product Design, Lean UX, User Experience (UX), User Testing, Prototyping, Workshops, Mockups, Stakeholder Interviews, Low-fidelity Prototypes, UX Audits, User Personas
Senior Product Designer
2019 - 2019
Clover Network, Inc.
- 参与Clover电子商务部分的内部流程和设计.com.
- 担任成长团队的主要产品设计师, 致力于提高在线购买三叶草设备的数量，并使客户的申请过程更容易.
- 建议的项目UX研究方法, drafted a research plan, 在可用性测试上促进用户测试.com, and created a research synthesis, user flow, 并绘制用户旅程图与利益相关者进行沟通.
Technologies: MURAL, Adobe Photoshop, Adobe Illustrator, Sympli, InVision, Sketch, Figma, UX Sketching, User Journey Maps, Personas, User Research, Web Usability, User Interviews, UX Research, Sitemaps, User Flows, Usability Testing, Wireframing, UX Workshops, Usability Heuristics, Facilitation, Service Design, Service Blueprints, Design Thinking, Workshop Facilitation, Process Design, Qualitative Research, Interviews, Dashboards, Process Mapping, PowerPoint Design, Journey Mapping, UX Strategy, Software as a Service (SaaS), Design Leadership, Product Discovery, Product Design, Lean UX, SaaS, SaaS Design, User Experience (UX), Web Design, B2B, User Testing, Complex Web Systems, Point of Sale, Prototyping, Workshops, eCommerce, Mockups, Feature Analysis, Stakeholder Interviews, Low-fidelity Prototypes, UX Audits, User Personas
Lead UX Researcher and Designer
2016 - 2019
Publicis Media (Publicis Groupe)
- 领导团队收集用户需求, user testing, 以及内部媒体规划工具的线框图.
- 处理用户体验研究，了解媒体活动流程，并创建流程图和用户角色.
- 制定研究计划和可用性测试模板.
- 对多个项目的不同工具进行竞争性分析.
- 根据产品团队的需求，为项目建议用户体验研究方法.
Technologies: Abstracts, Zeplin, OmniGraffle, Adobe Illustrator, Microsoft PowerPoint, Microsoft Word, Microsoft Excel, Sketch, InVision, UX Sketching, User Journey Maps, Personas, User Research, Web Usability, User Interviews, UX Research, Sitemaps, User Flows, Usability Testing, Wireframing, UX Workshops, Usability Heuristics, Facilitation, Design Thinking, Workshop Facilitation, Process Design, Qualitative Research, Interviews, Dashboards, Process Mapping, PowerPoint Design, Journey Mapping, UX Strategy, Software as a Service (SaaS), Design Leadership, Product Discovery, Product Design, SaaS, SaaS Design, User Experience (UX), Web Design, B2B, User Testing, Prototyping, Workshops, Business Intelligence (BI), Mockups, Stakeholder Interviews, Low-fidelity Prototypes, UX Audits, User Personas
Senior UX Researcher and Designer
2015 - 2016
Shutterstock
- 计划和执行用户研究，并创建一份报告，通过现有用户流图展示用户的需求和挑战.
- 管理初级用户体验设计师和用户体验研究人员，指导他们计划和运行用户测试.
- 为用户举办并促进了一个讲习班.
Technologies: Google Slides, Adobe Photoshop, MURAL, OmniGraffle, Microsoft PowerPoint, Adobe Illustrator, Sketch, InVision, UX Sketching, User Journey Maps, Personas, User Research, Web Usability, User Interviews, UX Research, Sitemaps, User Flows, Usability Testing, Wireframing, UX Workshops, Usability Heuristics, Facilitation, Service Blueprints, Design Thinking, Workshop Facilitation, Process Design, Qualitative Research, Interviews, Dashboards, Process Mapping, PowerPoint Design, Journey Mapping, Software as a Service (SaaS), Design Leadership, Product Design, Lean UX, SaaS, SaaS Design, User Experience (UX), Web Design, B2B, User Testing, Complex Web Systems, Prototyping, Workshops, Mockups, Low-fidelity Prototypes, UX Audits, User Personas
UNICEF Office of Innovation
- 通过招聘设计师、开发人员和数据科学家，建立了一个设计和交互团队.
- 确定优先级，定义可交付成果，并为不同的项目设定时间表.
- 监督所有项目的设计师、数据科学家和开发人员.
- 为整个团队创建了一个流程，以确定哪些项目需要优先考虑.
技术:Microsoft PowerPoint, Adobe InDesign, Adobe Illustrator, Microsoft Excel, Adobe Photoshop, UX Sketching, User Journey Maps, User Research, Web Usability, User Interviews, UX Research, Sitemaps, User Flows, Usability Testing, Wireframing, UX Workshops, Usability Heuristics, Facilitation, Design Thinking, Workshop Facilitation, Process Design, Qualitative Research, Interviews, Dashboards, Process Mapping, Journey Mapping, Design Leadership, SaaS, Web Design, User Testing, Prototyping, Workshops, Mockups, Stakeholder Interviews, Low-fidelity Prototypes, UX Audits
UX/UI Designer
2012 - 2012
VivaKi (Publicis Groupe)
- 参与阳狮集团CEO和CFO iPad内部媒体购买仪表盘的线框图练习和会议.
- 设计iPad内部仪表板的用户界面和数据可视化.
- 制定公司的整合流程，并制作指导手册.
Technologies: Adobe Illustrator, Adobe Photoshop, OmniGraffle, UX Sketching, User Journey Maps, Personas, Web Usability, Sitemaps, User Flows, Usability Testing, Wireframing, Usability Heuristics, Design Thinking, Dashboards, Product Design, Lean UX, SaaS, SaaS Design, User Experience (UX), Web Design, User Testing, Prototyping, Workshops, Business Intelligence (BI), Mockups, Low-fidelity Prototypes, UX Audits, User Personas
Information Designer
2011 - 2012
Addison Design Company
- 为南卡蓝十字蓝盾公司研究并重新设计“利益解释”.
- 为GE 2011年度在线报告创建线框图.
- 为道明银行重新设计网上和印刷的抵押品.
Technologies: Microsoft Excel, Microsoft PowerPoint, Adobe InDesign, Adobe Photoshop, Adobe Illustrator, User Journey Maps, Personas, User Research, Web Usability, User Interviews, UX Research, Sitemaps, User Flows, Usability Testing, Wireframing, UX Workshops, Usability Heuristics, Facilitation, Service Design, Service Blueprints, Design Thinking, Workshop Facilitation, Process Design, Qualitative Research, Interviews, Dashboards, Process Mapping, PowerPoint Design, Journey Mapping, SaaS Design, User Testing, Workshops, Low-fidelity Prototypes, User Personas
